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Solve your maintenance issue yourself in your rental home

Self-help steps

Fixing a Maintenance Issue, Clarity and knowing exactly what to do

1. Who is responsible for what?

At NewSpace Rentals, we understand that dealing with a maintenace issue can feel stressful. Especially in a new country or new city with different systems. That’s why we guide you step by step: simple, friendly, and clear.

Many issues can be solved quickly by yourself. This helps you avoid unnecessary costs and saves valuable time. Still need help? We’re of course here for you.

Who is responsible for what?
This is outlined in the Besluit Kleine Herstellingen (Minor Repairs Decree).We keep it simple:

Tenant
Tasks that are considered normal household maintenance:

  • Replacing lightbulbs

  • Replacing batteries in thermostats or smoke detectors

  • Unclogging shower drains / sinks

  • Resetting the boiler or fuse box

  • Proper ventilation to prevent mold

  • Operating radiators and thermostats

 Landlord
 In behalf of landlord, we take care of:

  • Faults caused by durable wear or malfunction

  • Structural leaks

  • Broken appliances owned by the landlord

  • Issues with central installations

  • Safety-related defects

Not sure? Report your issue easily.

Submit any repair or maintenance request via our report maintenance page. 
Use the QR-code for direct reporting.
We respond as quickly as possible, with priority for urgent issues.

Fair and clear for everyone.

2. Solve your issue yourself (self-help steps)

First try:

  1. Check if the thermostat is on

  2. If the boiler shows an error, press reset

  3. Check if there is sufficient water pressure (between 1.5–2.0 bar)

  4. Open all radiators completely

  5. Check and when needed replace thermostat batteries


Still not working?
Report via our maintenance page. report maintenance page.

First try:

  1. Check if other appliances work

  2. Check your fuse box if a group is turned over

  3. Reset the RCD switch

  4. Unplug from the socket the last appliance used

  5. Try turning the power back on


Still the power is not working?
It may be a technical issue. Report it via our report maintenance page.

First try:

  1. Check for boiler errors

  2. Reset the boiler

  3. Check whether there is sufficient pressure on the installation

  4. Wait a few minutes after reset


Still no hot water?
→ Please report the issue

First try:

  1. Close the main water valve if needed

  2. Place a bucket or cloth to limit damage

  3. Identify if it’s from a drain, tap, or connection


Serious or continuous leakage?
→ Report immediately. Leaks are always priority

  • Lost key = tenant responsibility

  • Locksmith needed ? This is arranged by tenant himself

  • Key broken inside the lock? Often landlord responsibility

→ Not sure? Submit a request with a photo on the report maintenance page met een foto.

First try:

  1. Ventilate daily, often thats the cause

  2. Keep air vents open

  3. Remove humidity after showering


Persistent mold?
→ We will check if there’s a structural cause.

Dit is belangrijk:

  1. Close the main gas valve immediately

  2. Ventilate the home immediately. Open all windows and doors.

  3. Avoid flames or electrical switches

  4. Go outside


Call the national emergency gas line 0800-9009
→ Report it to us afterwards via our report maintance page

First try:

  1. Check boiler pressure (under 1.5 bar = too low).

  2. Connect the filling hose at the boiler

  3. Fill up to 1.8–2.0 bar

  4. Close the valve and bleed radiators if needed

  5. Restart the boiler


Not confident doing this alone?
→ Thats allright, we`re here to support. Send us a photo/video via the report maintenance page.

First try:

  1. Controleer of de gaskraan bij het fornuis open staat.

  2. Kijk of andere gasapparaten werken.

  3. Check of er werkzaamheden zijn bij netbeheerder.

  4. Probeer de kookplaat opnieuw te ontsteken (lang genoeg ingedrukt houden).


Nog steeds geen gas?
→ Meld het. Gasstoringen krijgen altijd prioriteit.

First try:

  1. Haal de stekker uit het stopcontact en sluit opnieuw aan.

  2. Controleer of er een zekering is gesprongen.

  3. Kijk of deur/sluiting goed dicht is (koelkast, wasmachine, droger).

  4. Controleer of filters of watertanks vol/vuil zijn.


Is het apparaat eigendom van de verhuurder en werkt het nog steeds niet?
→ Meld het via de onderhoudspagina.

First try:

  1. Reinig de filters onderin de machine.

  2. Gebruik een machinereiniger (ontvetter).

  3. Controleer of het zoutreservoir is gevuld.

  4. Kijk of er foutcodes worden getoond.

  5. Zorg dat sproeiarmen vrij kunnen draaien.


Nog steeds storingen?
→ Meld het, zeker als de vaatwasser onderdeel is van de verhuurde woning.

What you can do:

  1. Try to speak kindly with your neighbours first. This often works the most effective.

  2. Keep track of dates/times of disturbance

  3. If it continues, let us know and we will support where needed


Serious disturbance?
→ We will coordinate with landlord or building management.

First try:

  1. Place traps or bait boxes (supermarket/hard ware store)

  2. Keep food sealed and kitchen clean

  3. Close small openings near pipes or skirting boards


Still seeing activity?
→ Report it so we can arrange further inspection or pest control

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